It is possible that you have certain problems with your computer preventing the normal functioning of Trojan Killer Portable. Please send us the latest scan log file for analysis. This file Log File should be sent to us as the attachment via the customer ticket support system. We will then consider the issue or refund, but first please let us do all our best to help you fix the problem and help you use Trojan Killer Portable in case you have problems with this.
Please bear in mind that PayPro Global Inc. It should be mentioned that refunds are available within 30 days of the first product purchase or renewal by submitting the Refund Request to support avangate. You may choose either of these options to submit your refund requests, however, it is better to contact Trojan Killer Portable directly.
For credit card purchases the refund will appear on the next credit card statement. In order to use our software properly, you need to know several things about how the program works. There is some information you need to know about Trojan Killer Portable — from the performance of the program updates to actual malware removal. A regular update of the system is the basic premise for obtaining the maximum level of security provided by Trojan Killer Portable. The Update module ensures that the program is always up to date.
This is done in two ways — by updating the virus signature database and by updating the application itself. The information about the current update status is indicated by the Update arrow on the main window. Once Trojan Killer Portable is successfully launched the program would arrange its update automatically provided that you have the Internet access available for your PC.
This is the screenshot of the program status you see when it starts updating itself automatically:. Once the update process is successfully accomplished you can choose preferred scan method. The update process will begin. Several types are available. The Standard scan quickly scans the system. It checks the most critical parts of your system. The Full Scan checks all of your computer and hard disks for the availability of threats.
By selecting USB disks button you may scan all your removable disks plugged into your computer flash drives, memory sticks. The Custom Scan allows to select any of the particular folders — please, use it to scan your external hard drives too. Related Articles How to start scan? How to start Custom Scan? Scan for threats on your usb-devices How to apply action to detected threats? Once the update process has been completed you can choose preferred scan method. You would see the following picture while the standard scan takes place:.
You can terminate the scan at any time by clicking on the Pause button or stop it selecting the Stop button. During the scan process, the program would show you the number of scanned files, detected items and time left to the end of scanning. After the scan is completed or canceled the program would present the report with the option to remove detected items if some threats were found.
Also, you can save scan results to the file on your computer or memory stick. Also, you may repeat the scan at any time by pressing the appropriate scan type button on the main window. Again, after the scan is completed, Trojan Killer Portable will display the list of threats in the case of detection that have been checked for removal. Types of applicable actions to detected threats How to use Reset Browser Settings? This would delete all detected threats during the scan with Trojan Killer Portable.
If you do not want to remove some of the detected items you can unmark it in a list. Below is how the virus removal process looks like. Trojan Killer Portable will arrange the report about the successful completion of the removal process. However, in some cases, Trojan Killer Portable might ask you to reboot your computer and run the scan again.
If this is the case, please, act accordingly. Related Articles Why I can't remove detected threats Types of applicable actions to detected threats How to apply action to detected threats? The virus always comes back, despite I delete it every time.
Scan log file is like the image of the scan process on your computer or memory stick with Trojan Killer Portable. In some cases, we may ask you to send us one or several scan log files for our analysis. Please save it to some folder on your computer and send it to us for our analysis in the order described above. Related Articles Ask for help What to do if I have a false positive detection?
The special window will appear where you will be able to choose your own settings to make the use of Trojan Killer Portable personalized by you.
The settings include an indication of the general options and specification of the scan parameters this option is mostly for experienced PC users. The following options are included in the general settings: allowing Trojan Killer Portable to start updating threat list on startup or before every scan; using a sound signal for malware detection notifications; interface skin change; anonymously report statistics to the GridinSoft team. Related Articles What language does the program have?
Managing your profile Managing your products Special propositions. The program will be looking like this:. If you feel melancholy today — sweet warm Milk Chocolate is for you! So, here you are, staring at your home or business computer infected with a certain unwanted application, malware or, to say shortly, by a virus. Have you ever been in such situations?
Surely you have, to this or another extent. There are certain virus removal principals which you must adhere to for successful restoration of your computer back to the status it had before the very virus attack occurred. This article is devoted to these general recommendations for our users when they face a certain type of virus.
Please read it carefully and try to follow these admonitions in times of problems with your computer. Do not panic! Often this is exactly what the malware developers want from you. If users tend to panic they also tend to make quick judgments. This is especially true when being infected with a fake anti-virus program.
Some people again, in a panic make the decisions in haste regarding purchasing the rogue security programs which are useless and helpless. The World Wide Web is full of security forums, sites, online discussion platforms, blogs and other sources of useful information. If you did not find the solution or answer you might consider posting the question on Yahoo! Answers or Microsoft Answers site. Read the removal instructions carefully! Many sites over the Internet offer excellent removal guidelines and tips on how to get rid of viruses.
They recommend certain removal solutions, including anti-virus applications. However, the good security blog or site would offer detailed guidelines on all the necessary steps for malware elimination, and it might not be enough just to run the recommended anti-virus software. So, once again, read the instructions carefully and follow them completely. Be selective! Many sites nowadays recommend certain security applications, either free or subject to be paid for. We are not in the position to rate them or to speak either negatively or positively about them.
Let the people rate the anti-virus programs even though indeed many of the contemporary security applications know nothing about effective removal of malware. If you have problems using certain anti-virus software and thus cannot remove the virus you need to immediately contact the software developer or its customer support team and tell them about your problems. Do not hurry up to uninstall the software if it failed to remove certain viruses!
It might be that you did not follow the removal guidelines completely or that the virus has been recently modified and is not duly detected by anti-virus software. Now you can activate the Microsoft office package using our latest version.
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Posted July 7, Link to comment Share on other sites More sharing options Darth Laidher Posted July 7, Okay, hands up who wasn't expecting this? Nagisan Posted July 7, Rudy Posted July 7, KB only acts to weed out the poor cracks. No thanks, i'm using a OEM. Darth Laidher Like Loading This will be annoying I have a legit copy on my own PC though, so won't bother me too much I suppose!
TechFreak: Posted July 7, Lord Zog Posted July 7, Gotenks98 Posted July 7, Hani Posted July 7, Conjor Posted July 7, Here is why I go legit I pay for not having to care. This topic is now closed to further replies.
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