Under "My Learnings" you will see your completed trainings. Navigate to the Administrators tab. Click Change The new admin will receive an email to accept the primary admin invitation, which will take them to the VIP terms and conditions. Deal Registration. Submit a case in the Sales Center for immediate resolution.
Change Status to: "Closed — Booked" Choose a reason from the pop-up menu. Scroll down and enter the Sales Order number. Complete the following steps:. Access "Sales Center". Search for the account by entering "xyz" in the "Parent Account" field marked with the magnifying glass. This would allow you to see whether account for this Customer has been created already.
There are two possible scenarios:. You have managed to locate the account you were looking for:. Select the account. Go to "New Opportunity". Fill in all compulsory details - select "Save". You have not managed to locate the account you were looking for:. If you are unable to find the required account it would indicate that it has not been created in the Adobe database and you need to create it.
Be as descriptive as possible with regards to selling activities such as: How did you discover this opportunity? Phone calls Meetings with Customer Ongoing relationship with customer provide dates, places etc.
Provide estimated quantities of Adobe Products required by Customer. Why customer require Adobe Products? Adobe Value Prop? Are there any known competition? If so, list them. Sales Activities to date? What has been done so far to actively sell Adobe Products? The reseller has the ability to remove seats for 30 days after they are added. After 30 pass the ability to remove pending seats from the console is no longer available.
Leave the seat on the console until the end of the subscription, at which time all seats that are not renewed will be removed, including seats that were never fulfilled.
There are no charges for this. The reseller can work with distribution to process an order and immediately process an RMA. Click Change. Contract management. Yes, user will still be able to submit the renewal for the contact. If you do not have an Adobe ID, create one at:. If you already have an Adobe ID, ensure that you are trying to sign in with the same email address used in the Sales Center.
You can also use your social Facebook, Google, or Apple account to sign in to your Adobe account. If this does not resolve the issue contact the Partner Helpdesk.
Check your email spam and junk mail folders for a contact invitation and accept the invitation to get access to the Partner Portal. If this does not resolve the issue, contact the Partner Helpdesk. If you still need assistance, contact the Partner Helpdesk. Use a different email address to enroll into the partnership. After you create the up-level request is created, Adobe will notify you once it is processed and complete.
Contact the Partner Helpdesk. No, you do not need to request for the renewal of NFR licenses as they get renewed automatically. Refer to the reseller program guide for eligibility criteria of different membership levels.
The new admin will receive an email to accept the primary admin invitation, which will take them to the VIP terms and conditions. The new admin is required to accept the VIP terms and conditions before the Admin Console will reflect the change. Check if the Primary contact on your account has the Tab available in their account. If thePrimary has the Tab and you are encountering difficulties or error messages, email the complete details of the issue including the ID used along with the screenshot to the Partner Helpdesk.
Employees who hold Sales Center Licenses within the same Partner Company only have access to Opportunities submitted by themselves being an owner of the Opportunity. If a Partner wants to reassign their Opportunity to another employee within same Partner Company - Opportunity "Owner" needs to be changed.
Multiple Sales Orders Numbers can be entered and will be processed information on the Rebate paid, with the relevant breakdown by customer, will be uploaded back on the opportunity after rebate payment cycle goes through.
Note: Before creating account for Customer, ensure that the account does not already exist search for the account using the "Search" option using partial name characters. You need to be at the certified level to be able to access reseller console. VIP number is for end users and not for resellers. You need to add your end user information in the reseller console which will send an invitation to your customer.
Once the customer accepts the invitation, a VIP number is generated for them. The new admin is required to accept the VIP terms and conditions before the Admin Console reflects the change. Yes, customer has the liberty to purchase from the reseller of their choice. If the user is not satisfied with their current reseller, they can switch to another reseller by requesting for Change of reseller request with the Partner Helpdesk. Yes, Primary contact on the reseller console will be able to change the managed by contact for VIP.
You can make slight changes in account name and resend the invite. IF they still have the issue, contact the Partner Helpdesk. No, Market segment on VIP cannot be changed. You can request for the admin change request for the contact by contacting the Partner Helpdesk. Team will be needing an email authorization from current admin to process the request. In case current admin in no longer with the company. Someone with similar email domain as current admin can send the authorization.
In case current admin in no longer with the co. Need help creating or using your Adobe ID? See Adobe ID account and sign-in troubleshooting. Note: You will only be able to access licensing website with Adobe ID you have placed order with.
Refer to this document: Adobe Licensing Website Serial numbers, orders, accounts to access information related to licensing. Legal Notices Online Privacy Policy. Channel Program frequently asked questions Search. All Apps User Guide. Select an article: Select an article:.
Applies to: All Apps Policy or pricing. How can I enroll in the reseller program? It is strongly recommended to use Internet Explorer version 8 over versions 6 and 7. For configuration recommendations, see Configuring Internet Explorer. It is strongly recommended to use Firefox for best performance. For configuration recommendations, see Configuring Firefox.
Google Chrome applies updates automatically. Every effort is made to test and support the current version of Google Chrome. There are no configuration recommendations for Chrome. Supported plug-in for Internet Explorer 6 only. There are no configuration recommendations for Safari. Please check your e-mail spam and junk mail folders for a contact invitation and accept the invitation to get access to the Partner Portal.
If you still need assistance, contact euroresl adobe. You will not be able to see the link to Sales Force in the menu bar if browsing on www. For example if you are registered in the USA Market you will need to log in from www. Next select "Company" at the top of the home page. When the page loads select "Partner Program".
You are now in the Partner Portal in the correct region.
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